Terms of service
0. Definitions
0.1 Equipment means any cold plunge tub(s), chiller(s), pumps, filters, hoses, covers, steps, electrical leads, cleaning materials, and accessories provided by Plunge Right.
0.2 Hire Period means the period from delivery or collection to the earlier of (a) pickup by Plunge Right or (b) return by the customer, including any extensions.
0.3 Replacement Value means the then-current retail price to replace the Equipment with new or equivalent model, including taxes, shipping, and reasonable admin costs.
1. Agreement and Acceptance
1.1 By engaging in the services provided by Plunge Right, you agree to comply with and be bound by the terms and conditions outlined herein.
1.2 Where applicable, Plunge Right may film content of its plunges in action for the use of marketing material suitable to promotion. If you wish not to be involved in the capturing or posting of any content, advice is to be made to the Plunge Right representative and Thus will have notes added to the hire agreement.
1.3 Website orders: Your order is an offer to hire; Plunge Right may accept or reject at its discretion. Acceptance occurs when we send an order confirmation.
1.4 Clickwrap agreement: By ticking “I agree” at checkout or signing electronically, you agree to these Terms of Hire, the Website Terms of Use, and our Privacy Policy.
1.5 Electronic communications and signatures: You consent to receive documents electronically and to e-signatures being binding.
1.6 By ticking ‘’ I agree’’ at checkout, you agree to receiving promotional material via text message or email. You can unsubscribe at any time.
2. Booking and Reservation
2.1 Cancellations made within 24 hours of scheduled rental date will result in a 1 week rental fee.
2.2 A copy of the hirer’s drivers license is to be supplied with the signed hire agreement.
2.3 Online pricing may vary by date, location, stairs/access, and add-ons. Taxes and delivery/setup fees are shown at checkout.
2.4 Cooling-off rights: If consumer distance-selling laws apply in your jurisdiction, statutory cooling-off periods will be honoured as required by law. You acknowledge that where services are scheduled to be performed within any applicable cooling-off period, you expressly request performance to begin and may lose the right to cancel once performance begins, to the extent permitted by law.
2.5 Rescheduling: You may reschedule once without fee if requested at least [48] hours prior to delivery window; otherwise fees may apply.
2.6 No-shows/failed delivery: If delivery fails due to inaccessible site or no adult present, a failed-delivery fee of $89 may apply and the Hire Period may commence.
2A. Identity Verification and Eligibility
2A.1 You must be 18+ and provide valid government photo ID. Plunge Right may require an ID selfie match and proof of address.
2A.2 You authorize Plunge Right and its providers to verify your identity for fraud prevention. We will handle personal data per our Privacy Policy.
2A.3 Plunge Right may refuse delivery or cancel a booking if verification fails or fraud risk is identified; in such case, refunds will follow our cancellation terms.
2B. Security Deposit and Card Authorization (new)
2B.1 Security deposit/pre-authorization: A refundable deposit or card hold of [$/£/A$ X–Y depending on model] is required before delivery.
2B.2 Ongoing authorization: You authorize Plunge Right to charge your card on file for (a) Hire fees and extensions you request or incur, (b) late return fees, (c) cleaning fees, (d) damage or missing items, and (e) loss/theft or unreturned Equipment, in each case per these Terms and an itemized invoice.
2B.3 Deposit return: Deposits are returned within [7–10] business days after pickup, less any permitted deductions.
3. Rental Period
3.1 The standard rental period is days or weeks, to be agreed by both the hirer and Plunge Right prior to booking.
3.2 The cold plunge unit must be made available for pickup at the agreed-upon time. Failure to do so may result in additional charges.
3.3 If the hire term at the end of the hire does not meet the prior agreed term, the hire rate will revert to the rate which reflects the actual hire period. The rate difference will be payable multiplied by the number of weeks on hire.
3.4 At the end of the hire or any time within the hire term, the customer may request to purchase the assets. If the customer chooses this option, Plunge Right and the customer are to agree on a purchase price. 90% of hire fees paid to date will go towards the purchase price.
3.5 Hire to buy warranty on new equipment is 12 months. The warranty on any used equipment that is purchased will be dependent on age of unit and to be advised before sale is completed.
3.6 Auto-extension: If pickup cannot be completed on the return date due to your act/omission or you retain the Equipment, the hire auto-extends day-to-day (or weekly) at the prevailing rate until pickup occurs, and you authorize billing accordingly.
3.7 Title and risk: Title remains with Plunge Right at all times. Risk of loss or damage passes to you upon delivery and remains until pickup/return.
3A. Loss, Theft, and Unreturned Equipment (new)
3A.1 You must safeguard the Equipment against theft, misuse, and weather; keep it at the verified delivery address unless we consent in writing to relocation.
3A.2 If Equipment is lost, stolen, or not returned within 48 hours of the end of the Hire Period, you must immediately notify Plunge Right and file a police report. You are liable for (a) accrued hire charges to the date of report, and (b) the Replacement Value less any recovered amounts. Plunge Right may charge your card or retain the deposit toward these amounts.
3A.3 Tracking devices: Some Equipment may include anti-theft tracking devices. Tracking is used solely to protect property and manage logistics. By hiring, you consent to the presence of such devices. We do not track individuals.
3A.4 Repossession: If you breach these Terms or fail to return Equipment on demand, Plunge Right may enter the property where the Equipment is located during reasonable hours to recover it, in compliance with applicable law.
4. Care and Use
4.1 The customer agrees to use the cold plunge unit in a safe and responsible manner as per manufacturer guidelines supplied with the unit.
4.2 Any damage to the cold plunge unit during the rental period by the customer, beyond normal wear and tear, will be the responsibility of the customer, and repair or replacement costs will be charged accordingly, except if the cold plunge unit is operated by the customer as per the appropriate use guidelines provided to the customer.
4.3 The customer is responsible for providing a suitable and safe location for the installation of the cold plunge unit.
4.4 Plunge Right is responsible for supplying the customer appropriate use guidelines.
4.5 Prohibited use: No sub-hire, lending, or commercial events without consent. Do not use on balconies or elevated structures unless load-rated and approved. Do not add oils, dyes, salts, glass, or contaminants to the water. Pets and minors must not use the Equipment.
4.6 Electrical safety: Use only RCD/GFCI-protected outlets within manufacturer specifications. No daisy-chaining extension leads. Keep all electrics off the ground and dry.
4.7 Water hygiene: Maintain water quality per the guidelines provided; replace/clean filters as directed. A cleaning fee applies if water is left unsanitary or biohazardous.
4.8 Temperature and health: Follow maximum session durations and temperature limits. Consult a physician before use if you have cardiovascular issues, are pregnant, have respiratory conditions, neuropathy, or other contraindications. Do not use under the influence of alcohol/drugs.
4.9 Damage: You are responsible for damage beyond fair wear and tear, including freeze damage, chemical damage, and damage from improper siting or power.
5. Liability and Indemnification
5.1 Plunge Right is not liable for any injuries or incidental damages that may occur due to the negligence of the customer using the cold plunge unit, including use under the influence of alcohol or drugs.
5.2 The customer agrees to indemnify and hold Plunge Right harmless from any claims, liabilities, damages or expenses arising from the negligent use by the customer of the cold plunge unit.
5.3 Nothing in these Terms limits rights that cannot be excluded under applicable consumer laws, or liability for death or personal injury caused by Plunge Right’s negligence, fraud, or willful misconduct, to the extent such limitations are prohibited by law.
5.4 To the maximum extent permitted by law, Plunge Right is not liable for indirect or consequential loss. Your indemnity covers claims arising from your misuse, breach of these Terms, or failure to follow safety guidance.
6 Delivery and Pickup
6.1 Plunge Right can deliver and set up the cold plunge unit at the agreed-upon location if required.
6.2 A delivery and set up fee will occur depending on agreement at time of booking.
6.3 The customer is responsible for ensuring clear and safe access for delivery and pickup.
6.4 Any unreasonable delays or additional costs incurred due to inaccessible delivery or pickup locations will be the responsibility of the customer.
6.5 Site suitability: You are responsible for ensuring adequate access (width/height), level ground, drainage, and load-bearing capacity. Stairs, narrow access, or lifts must be disclosed in advance; surcharges may apply.
6.7 Weather and force majeure: Deliveries may be rescheduled due to unsafe weather or events beyond our control without liability.
7. Payment, Chargebacks and Non-Payment
7.1 The customer agrees to pay the full hire fee for the cold plunge equipment as specified in the invoice issued by Plunge Right, in accordance with the agreed-upon payment terms. Payment must be made in full by the due date stated on the invoice.
7.2 The customer will choose to pay up front or periodically at checkout
7.3 Total hire, upfront option requires the invoice to be paid prior to start of hire.
7.4 Periodic invoicing option requires the first invoice to be paid prior to start of hire.
7.5 If the hire fee remains unpaid beyond the invoice due date, Plunge Right may, at its sole discretion, suspend or terminate the hire agreement. This may include the immediate collection of the equipment at the customer’s expense. The customer agrees to return the equipment upon demand in accordance with the terms of this agreement.
7.6 In the event of non-payment, the customer agrees to reimburse Plunge Right for any collection costs, including but not limited to legal fees, collection agency fees, and any other costs incurred in the recovery of the outstanding payment.
7.7 Failure to take action or delay in taking action by Plunge Right regarding nonpayment shall not waive or affect Plunge Right's right to pursue payment or other legal remedies under this agreement.
7.8 Chargebacks: Initiating a card chargeback contrary to these Terms may result in fees and immediate collection of Equipment. We may share delivery, ID, and condition evidence with the processor to contest fraudulent disputes.
7.9 Interest and collection costs: Overdue balances accrue interest a 8% per month (or the maximum allowed by law). You agree to pay reasonable costs of collection, including legal and agency fees.
8 Property
8.1 All equipment, including but not limited to cold plunge tubs, accessories, manuals, and any other physical or digital materials provided in connection with the cold plunge hire service, are the property of Plunge Right or its suppliers. You are granted a limited, non-transferable license to use the Equipment for the duration of the hire period only and must return the Equipment in the same condition as it was received, barring reasonable wear and tear.
8.2 In relation to hire to buy agreements, Plunge Right's assets shall remain under the ownership of Plunge Right, until payment in full has been made to Plunge Right under the agreed contract hire to buy sale amount.
8.3 If you share any photos, videos, or feedback related to the use of the cold plunge equipment on social media, our website, or otherwise, you grant Plunge Right the right to use, display, modify, or distribute this content for promotional and marketing purposes. You retain ownership of your content, but by sharing it, you grant Plunge Right a royalty-free, transferable license to use such content.
8.4 No sale or security interest: You must not sell, pledge, or grant any security interest in the Equipment. You must keep it free from seizure.
8.5 Identification: Do not remove asset tags, tamper seals, or tracking devices.
9 Termination of Service
9.1 Plunge Right reserves the right to terminate the rental service at any time if the customer breaches these terms and conditions.
9.2 In the event of termination, the customer will not be entitled to a refund of any portion of the rental fee. By engaging in the services of Plunge Right, you acknowledge that you have read, and agreed to these terms and conditions.
9.3 End of hire: When the customer intends to end the hire, they must notify Plunge Right of the effective finish date and how they intend to have the asset returned to Plunge Right. The customer may return the asset within 5 business days or instruct Plunge Right to organise pick up of the asset. Plunge Right organised returns will incur a courier fee equal to the delivery fee.
9.4 On termination for breach or non-payment, we may immediately repossess the Equipment. Hire fees and other charges up to the date of repossession remain payable.
10. Cleaning, Damage and Missing Items
10.1 Cleaning fee: If returned in an unsanitary or heavily soiled condition, a cleaning fee of $89 applies.
10.2 Missing items: Accessories (lids, steps, filters, hoses, cables) not returned are charged at the Replacement Value per itemized schedule available on our website.
10.3 Damage schedule: Common damage charges (e.g., torn liner, cracked lid, pump damage, chemical burns) are listed on our website; actual repair costs may vary and will be itemized.
11. Privacy and Data Protection
11.1 We collect and process personal data (including ID documents) to provide services, prevent fraud, and recover Equipment. See our Privacy Policy for details on lawful bases, retention, security, and your rights.
11.2 ID copies and verification data are retained only as long as necessary for legal, tax, and risk purposes, then securely deleted.
12. Website Terms of Use and Cookies
12.1 Your website use is governed by our Website Terms of Use. We use cookies/analytics; see our Cookie Notice for choices.
13. Force Majeure
13.1 Plunge Right is not liable for delays or failure to perform due to events beyond reasonable control, including severe weather, power outages, strikes, epidemic, or governmental action.
14. Governing Law and Venue
14.1 These Terms are governed by the laws of New South Wales and disputes are subject to the exclusive jurisdiction of the courts of New South Wales, subject to mandatory consumer law protections.
15. Changes to Terms
15.1 We may update these Terms from time to time. The version accepted at booking applies to that hire. Current Terms are posted on our website.